Terms of Service

You must be at least 18 and use the Service for your business, not for personal, family or household purposes. If you use it on behalf of a business, you confirm you are allowed to accept these Terms for that business.

Aesthatech helps you manage clients, services and products and gives you AI-generated insights, outreach suggestions and social media ideas. It works alongside your booking software; it is not a booking, payment or scheduling system.

We keep improving the Service, so features may change. If we remove something material to a paid plan, we will tell you in advance.

Keep your login secure; you are responsible for activity under your account. The person who creates a business on Aesthatech is its founding owner. Owners can invite teammates, change their roles and remove them, and are responsible for their teammates' use of the Service.

Teammates see and can edit the business's clients, services, products and notes. Only invite people you trust with that information. The number of people on a team is limited by your plan.

New businesses get a free trial with no card required. The trial is offered once per person. When it ends, AI features stop until you subscribe; your data is kept.

Subscriptions renew automatically every month until you cancel. By subscribing, you authorize us (through our payment processor, Stripe) to charge your payment method the plan price plus any applicable taxes at the start of each billing period. Prices are shown without tax; any sales tax or VAT that applies is calculated from your billing address and shown at checkout and on your invoices. Current prices are shown on our pricing page and in the app.

Cancel any time from Plans & Billing in the app. Cancellation takes effect at the end of the current billing period, and you keep access until then. Except where the law requires otherwise, payments are non-refundable and we don't give partial refunds for unused time.

Deleting your account ends your subscription immediately. If you delete your account (or the business's founding owner deletes theirs), the subscription is canceled at once, access ends straight away for you and your team, and the unused part of the current billing period is not refunded. If you want to keep access until the period ends, cancel your plan first and delete your account later.

Changing plans. Upgrades and downgrades take effect when you confirm them, and Stripe adjusts the charge for the rest of the billing period. If you move to a plan with fewer team seats than your team uses, the newest teammates lose access until you upgrade again or free up a seat; nobody's data is deleted. The app tells you who is affected before you confirm.

If a payment fails we may retry it and may pause paid features until it succeeds. We may change prices for future billing periods; we will tell you at least 30 days before a price change affects you, and you can cancel before it takes effect.

Promo codes are subject to the terms shown with them and may be withdrawn at any time before they are applied.

Smart Insights, Smart Actions and the Content Planner use artificial intelligence (currently Anthropic's Claude) to generate suggestions. AI output can be incomplete, inaccurate or unsuitable. It is a starting point, not professional advice: review every suggestion, message and post before you use it, and you decide whether to act on it.

AI features have daily and monthly usage limits that depend on your plan. Before your data is sent to the AI provider we remove client names, contact details and health information as described in the Privacy Policy.

Aesthatech does not provide medical, health or treatment advice. Nothing in the Service is a diagnosis or a recommendation about whether a treatment is safe for a person. Use your own professional judgment and refer clients to a doctor or dermatologist for medical questions.

Aesthatech is not designed to store medical records and is not HIPAA-compliant. Do not enter medical records, diagnoses, medication lists or other protected health information. Brief service notes (for example "sensitive skin, no peels") are fine.

You own the data you put into Aesthatech. You give us permission to store and process it only to provide, secure and improve the Service, as described in the Privacy Policy. We don't sell it.

For your clients' information, you are responsible for collecting it lawfully, telling your clients how you use it, and having any permission the law requires. We process it on your behalf.

Messages you send are your responsibility. Smart Actions can prepare texts and emails that you send from your own phone or email. Only message clients who have agreed to hear from you, include opt-out options where required, and follow the laws that apply to you (for example the TCPA and CAN-SPAM in the U.S.).

You can download your data or delete your account at any time from your Profile.

Don't use the Service to break the law, send spam or harassing messages, upload content you don't have rights to, upload malware, try to access other businesses' data, overload or probe our systems, scrape or resell the Service, or get around usage limits.

We may suspend or close accounts that break these rules or put the Service or other customers at risk.

We rely on providers such as Clerk (sign-in), Supabase (database), Stripe (payments), Anthropic (AI), Vercel (hosting), PostHog (product analytics) and Sentry (error reporting). Their own terms may apply to your use of them, and we aren't responsible for services we don't control, including your booking software.

The Service, its software, design and content (other than your data) belong to us or our licensors. We give you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing. Suggestions and AI output generated for you are yours to use in your business.

If you send us feedback, we may use it without owing you anything.

The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't promise that the Service will be uninterrupted or error-free, that AI output will be accurate, or that using it will increase your revenue.

To the fullest extent the law allows, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, clients or data. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim arose, or US$100.

Some places don't allow some of these limits, so they may not all apply to you.

You agree to defend and compensate us for claims, losses and costs (including reasonable legal fees) arising from your data, the messages you send, your treatment of your clients, or your breach of these Terms or the law.

You can stop using the Service and delete your account at any time. We may suspend or end your access if you breach these Terms, if required by law, or if we discontinue the Service, in which case we will give reasonable notice where we can and let you export your data. Sections that by their nature should survive (such as payment obligations, disclaimers and limits of liability) survive termination.

We may update these Terms. If a change is material we will tell you by email or in the app before it takes effect. Continuing to use the Service after that means you accept the updated Terms.

These Terms are governed by the laws of the State of New Jersey, United States, without regard to conflict-of-law rules. Before filing a claim, please contact us at hello@aesthatech.com so we can try to resolve it informally within 30 days. Any dispute that can't be resolved will be handled in the state or federal courts located in that state, unless the law where you are requires otherwise.

Questions about these Terms: hello@aesthatech.com.